Software Request Form
Hardware Requests can be submitted by email to Helpdesk@pointloma.edu
Who can I contact if I have questions?
If you have questions about the purchase of software or hardware, contact Chris Lucas, ITS Purchasing Coordinator, in the Information Technology Services Department: call x2646 or e-mail ChrisLucas@pointloma.edu
Why do I need to purchase hardware and software through ITS?
Ordering software through ITS allows them to track licenses to ensure compliance with software copyright laws. It also gives ITS the opportunity to verify the software runs properly once it is installed. Since ITS keeps the installation disks, they can easily reinstall the software for you if your computer is upgraded or has any other issue where the software needs to be reinstalled. Personal software cannot be installed on PLNU computers.
Ordering hardware through ITS allows us to verify that the equipment will run properly on the PLNU network and for us to track equipment locations.
How long will it take to get my hardware or software installed and running?If this hardware or software is to be used in your office, please allow four to six weeks from the time of request. If this is software for use in one of the computer labs, please have your request in by the following due dates:
- Fall semester - April 15
- Spring semester - October 15
- Summer session - March 15
What should I consider when requesting software?Where will it be used? How many licenses are needed? Do the computers meet the minimum requirements to run the software? Is there special equipment required to use the software? Do I have all the information needed? (The more information you can give, the faster your request can be processed.) If unsure how to answer any of these questions, call PLNU Helpdesk at (619) 849-220 x4357. What should I consider when requesting hardware?
Where will it be used? What do you need it for? Is there any exisiting equipment that would be able to fulfill the need? If unsure how to answer any of these questions, call PLNU Helpdesk at (619) 849-2200 x4357. Who pays for the hardware or software I need?If it is for an academic or support need, the ITS Department may have budgeted for it. If the software or hardware is for a support need and is not a supported hardware or software (not what ITS recommends), it may be paid from your budget pending approval by your department's Director or Chair, ITS, and the Accounting and Finance Office.
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