Faculty & Staff Help Desk
619-849-7070 x4357
Student Help/ResNet
619-849-SERV (7378)
Computer Labs
x7888
Regular Hours of Operation
The ITS Help Desk is here to assist you with your technology-related needs. Regular hours of operation are Monday through Friday from 7 am to 4:30 pm. Please note that summer hours are typically shortened slightly.
For after hours, non-emergency issues, please call the ITS Help Desk and leave a message. A Help Desk technician will return your call the following business day.
Emergency Hours and Guidelines
If you have a computer emergency after hours, you may contact a technician by leaving an urgent voice mail message for the Help Desk at x4357. A technician will be paged automatically and will return your call within 30 minutes. Please note that general questions and non-PLNU computer problems should not be considered emergencies. To mark a message as ‘urgent’, press 1, 2 at the conclusion of your recording.
On-call support hours for technicians are Monday through Friday from 4:30 pm to 10 pm and Saturday and Sunday from 8 am to 10 pm.
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