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Point Loma Nazarene University

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Contact Information

Students

Student Help Desk 
  619-849-SERV
  (x7378)


Staff  & Faculty

Help Desk
  xHELP (x4357)
On campus only


ITS Main Office

  619-849-2555


Student Help Desk
& Lab Hours

Monday-Thursday 
   7 A.M. – Midnight
Friday
   7 A.M. – 5 P.M.
Saturday
   10 A.M. – 5 P.M.
Sunday
   1 P.M. – Midnight


Staff &Faculty
Help Desk Hours

Monday – Friday
   7 A.M. – 4:30 P.M.
 

ITS Office Hours

Monday – Friday
   8 A.M. – 4:30 P.M.

Spyware

Spyware and Adware are also malicious programs that install on your computer, slowing it down and eventually crashing it. They don't however, spread from computer to computer like a virus. Here are some ways to protect your computer from Spyware and Adware:

    1. Download and run antispyware software. 

    2. Update your antispyware software.
    3. Run a full scan.
    4. Delete any malicious objects found and delete anything in the quarantine file.    
    5. Clear cookies and delete temporary files.

    • Go to Start 
    • Control Panel 
    • Network and Internet Connetions 
    • Internet Options 
    • Select Delete Cookies 
    • Select Delete Files and check the box labeled "Delete all offline content"

Sometimes it may be necessary to turn off System Restore in order to delete or quarantine a really stubborn virus. Instructions can be found here. Please remember to turn System Restore back on when the virus is gone.

NOTE: You should run scans one at a time.

Updating and Running Ad-Aware:

    
    1. Updating Ad-Aware    
    AdUpdate


    2. Running Ad-Aware

    RunAd1


    RunAd2

    3. Deleting Spyware Found

    DelAd

    4. Deleting Objects in Quarantine

    AdQuarantine

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Updating and Running Spybot:


    1. Updating Spybot

    SpyUpd

    2. Running Spybot

    RunSpy    

    3. Deleting Spyware Found

    SpyDel

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If you have any trouble deleting spyware from your computer call the ResTechs at x7378.