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Contact Information

Students

Student Help Desk 
619-849-SERV (7378)
Email

Student Help Desk & Lab Hours

Monday-Thursday
(7am – Midnight)
Friday (7am – 5pm)
Saturday (10am – 5pm)
Sunday (1pm – Midnight )

Staff and Faculty

Staff and Faculty Help Desk
xHELP (4357) 
619-849-7070 xHELP (4357) 
Email

Staff and Faculty
Help Desk Hours

Monday - Friday
(7am-4:30pm) 
 

ITS Main Office

619-849-2555
 

ITS Office Hours

Monday - Friday
(8am - 4:30pm)

Lab Help

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All Sites


FOR HELP:

From outside the labs call 619-849-SERV (7378), or e-mail studenthelpdesk@pointloma.edu.

For Arcadia and Bakersfield students:

We can help with WebMail, Eclass, and My.PointLoma questions.


For Mission Valley Students:

We provide help with WebMail, Eclass, My.PointLoma questions, and we take reports of computer or monitor problems in the lab.


For Students living in Main Campus Residence Halls:

We help with WebMail, Eclass, My.PointLoma questions, and also provide help with computer lab applications.


Main Campus


LabTechs are available to help during regular computer lab hours while you work in the Main, Hughes, Bresee, Language, or Mac Labs. They are trained in Microsoft Word, Excel, and PowerPoint applications. They can help you with WebMail, Eclass, My.PointLoma, and Internet searches.


The Restechs, formerly the Rescons, have moved their office to the main computer lab and are available for help with various hardware problems Mon-Th 2-10pm, Fri 2-6pm, and Sun 6-10pm.  If you are experiencing problems with your laptop or desktop, these qualified workers are the right people to ask. They are Dell certified and deal with internet connection problems and broken computers.


Online Help


In our desire to better serve you, we have added a Help KnowledgeBase for step-by-step instructions on how to perform common computer tasks. You can also find a list of common tasks on the main Information Technology Services web page under the Help and Support caption.