Windows 2000 Dial Up Access

Windows 95/98 Dial-up Access | MAC Dial-up Access

Installation assumptions:

• Dial-Up Networking is already installed with TCP/IP
• A modem is already installed
• The system administrator has ensured that your network login can be used to authenticate your dial-up connection
• Dial-Up (modem) Phone number: 619–849–7180
• User name: <your SERVNET login username>
• Password: <your SERVNET login password>

Creating a New Dial-Up Connection to Point Loma for Windows 2000

1. Click on the “Start” button on your start bar.
2. Click on “Settings”, then “Network and Dial-up Connections”.
3. Click on “Make New Connection”.
4. Click the button “Next” to begin.
5. Select the radial button next to “Dial up to private network” and click the button “Next”.
   
   The dialog window figure 2 appears.
   
6. 6. Enter the appropriate phone number (shown below). If the area code is needed, check the “Use dialing rules” box and enter the area code. Ensure that the country code is “United States of America (1)”, and then click the button “Next.” The dialog window figure 3 appears.
7. Select the radial button next to “For all users” and click the button “Next”
   
   The dialog window figure 4 appears.
   
8. Change the name from “Dial-up Connection” to something more descriptive, like “Point Loma”.
9. It is recommended that you add a check mark in the box next to “Add a shortcut to my desktop”, then click the button “Finish”
   
   The dialog window figure 5 appears.
   
10. A dialog box will appear. In this example, it is titled “Point Loma”. Click on the button “Properties”
    
    The dialog window figure 6 appears.
    
11. On the “General” tab, verify that the correct modem is selected.
    
    The dialog window figure 7 appears.
    
12. On the “Networking” tab, verify that the “Type of dial-up server I am calling:” is set to “PPP: Windows 95/98/NT4/2000, Internet” is selected in the drop down menu. There should be check marks next to “Internet Protocol (TCP/IP)” and “Client for Microsoft Networks”
    
    The dialog window figure 8 appears.
    
13. Highlight “Internet Protocol (TCP/IP)” and click on the “Properties” button.
14. Select the radial buttons next to “Obtain an IP address automatically” and “Obtain DNS server address automatically” then press the button “Advanced”.
    
    The dialog window figure 9 appears.
    
15. On the “DNS” tab, enter “ptloma.edu” in the box next to “DNS suffix for this connection”. Click the button “OK”, then click the button “OK” again, and then “OK” once again. This should return you to Figure 6.
    
    The dialog window figure 10 appears.
    
    
    The new dial-up connection to Point Loma is ready.

Connecting to Point Loma With the New Connection

1. Double click on the new icon. In this example, it is “Point Loma”.
   
   The dialog window figure 6 appears.
   
2. Enter your SERVNET user name and password. Click the button “Dial”. What will happen next will take at least 30 seconds.
3. During this time, the modem will go off-hook, dial, and negotiate line speed with the remote modem. You may hear its progress if the modem has an enabled speaker.
   
   The dialog window figure 11 appears.
   
4. Once connected with the remote modem, your username and password will be verified, and your computer registered on the PLNU system.
   
   The dialog window figure 12 appears.
   
5. Once connected with the remote modem, your username and password will be verified, and your computer registered on the PLNU system.
   
   The dialog window figure 12 appears.
   

Dial-Up Configuration to Enable Access to SERVNET Shared Resources

NOTE: This setup will allow you to access resources that are shared on the campus network. Item s such as “Zeus\Shared\PLNU Public Shared Folder” and network printing will be available to you.

Creating a New Dial-Up Connection to Point Loma for a MAC

1. Open the Apple menu (in the top left corner), then "Control Panels", then "modem". Verify that you are connecting via "Modem Port".
2. Open the Apple menu, then "Control Panels", then "TCP/IP". Verify that you are connecting via "PPP". Under Settings, you want to connect "Using PPP Server". Make sure that the "Search Domains" is set to "ptloma.edu".
3. Open the Apple menu, then "Control Panels", then "PPP". Verify username and phone number. Enter password and click "Connect".

Creating a New Dial-Up Connection to Point Loma for a PC

NOTE: This is the default setup for Email and Internet Access only.

1. Double-click the icon "My Computer" on the desktop.
2. Double-click the icon "Dial-Up Networking."
3. Double-click the icon "Make New Connection."
4. Change the name from "My Connection" to something more descriptive, like "Point Loma".
5. Ensure that your modem is selected. In this example, a Megahertz CC-XJ1560 Fax-Modem is used.
6. Click the "Next" button.
7. Enter the appropriate area code and phone number.
8. Ensure that the country code is "United States of America (1)".
9. Click the button "Next."
10. Click the button "Finish."
11. The Dial-Up Networking Window should now have a new icon for the new connection. In this example, it is "Point Loma".
12. Click once on the new icon.
13. Click on "File" in the menu bar.
14. Click on "Properties" in the pull-down menu.
15. In the Phone number section of the "General" tab, ensure the "Use country code and area code" option is checked.
16. Click on "Server Types." This will be either a button next to the "Configure" button, or a tab at the top depending on the version of Windows you are using.
17. Ensure that the "Type of Dial-Up Server" is "PPP: Windows 95, Windows NT 3.5, Internet".
18. In the "Advanced options" section, check both "Enable software compression" and "Log on to network." Note: "Log on to network" may need to be unchecked if your PC is prompting for a network username and password after connecting to the school.
19. In the "Allow network protocols" section, uncheck "NetBEUI" and IPX/SPX Compatible." Make sure that "TCP/IP" is the only option checked.
20. Click the button "TCP/IP Settings."
21. See that the option "Server assigned IP address" is specified.
22. See that the option "Server assigned name server addresses" is specified.
23. Both "Use IP header compression" and "Use default gateway on remote network" should be checked.
24. Click the button "OK." This will return you to figure 5.
25. Click the button "OK."

The new dial-up connection to Point Loma is read

Connecting to Point Loma With the New Connection

• Double-click the new icon.
  In this example, it is "Point Loma".
• Enter your SERVNET login name and password.
  Click the button Connect.
  What happens next will take at least 30 seconds.

During this time the modem will go off-hook, dial, and connect and negotiate line speed with the remote modem. You may hear its progress if the modem has an enabled speaker. Once this step has completed, the status will change to "Verifying user name and password…" before the dialog window disappears. If no errors occurred, then the connection has been established.

Dial-Up Configuration to Enable Access to SERVNET Shared Resources.

NOTE: This setup will result in a noticeable DECREASE in the speed of Internet Browsing. Only use these settings to access resources that are shared on the campus network. Items such as "Zeus\Shared\PLNU Public Shared Folder" and network printing will be available to you.

• Double-click the icon "My Computer" on the desktop.
• Double-click the icon "Dial-up Networking."
• Click once on the icon that was created earlier (Point Loma).
• Click on "File" in the menu bar.
• Click on "Properties" in the pull-down menu.
• Click on "Server Types." This will be either a button next to the "Configure" button, or a tab at the top depending on the version of Windows you are using.
• Ensure that the "Type of Dial-Up Server" is "PPP: Windows 95, Windows NT 3.5, Internet".
• In the "Advanced options:" section, both "Log on to network", and "Enable software compression" should be checked.
• Click the button "OK."
• Click on the "Start" button.
• Click on "Settings."
• Click on "Control Panel."
• Double click on the "Network" icon.
• On the "Configuration" tab, click on "Client for Microsoft Networks", and then choose "Properties."
• See that there is a check next to "Log on to Windows NT Domain".
• Ensure that "SERVNET" is specified under "Windows NT domain".
• Click the button "OK" twice.
• This may cause your computer to display the message: "You must restart your computer before the new settings will take effect. Do you want to restart your computer now?"
• Click on "Yes."

The dial-up with shared folder access is ready. Follow the instructions "Connecting to Point Loma With New Connection"

Troubleshooting your Dial-Up Access

What do I do if I get an error message while trying to connect to the campus network? Check for the possible following conditions:

1. If you have a black window pop up (after the modem stops making noise), you will need to make the following change before the remote access will work correctly:
• Go to My Computer and double click on Dial-Up Networking
• Right click on the Dial up icon you are using and select properties (you named it in the setup procedure)
• Click on the ‘Configure’ button (near the bottom)
• Click on the ‘Options’ tab
• Deselect (turn off or uncheck) either ‘Bring up terminal window before (or after) dialing
• Click OK twice
2. If you are presented the logon screen twice (once prior to the modem dialing and again after the modem connects), that asks for your logon name and password, follow these steps:
• Go to My Computer and double click on Dial-Up Networking
• Right click on the Dial up icon you are using and select properties
• Click on the ‘Server Types’ tab
• Deselect (turn off or uncheck) the ‘Log on to network’ box under Advanced options
• Click OK
3. What do I do if this still doesn’t fix the error?
• You should write down the complete error message so it can be reported to the Help Desk during normal business hours.
• Use your old access to the modem pool (hopefully you didn’t delete it yet) with the number of 849-7122 until this problem can be resolved.
• Bring your PC or notebook computer to the Help Desk (by appointment) so that we can test your access with you and see exactly what is happening.