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Point Loma Nazarene University

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Contact Information

Students

Student Help Desk 
  619-849-SERV
  (x7378)


Staff  & Faculty

Help Desk
  xHELP (x4357)
On campus only


ITS Main Office

  619-849-2555


Student Help Desk
& Lab Hours

Monday-Thursday 
   7 A.M. – Midnight
Friday
   7 A.M. – 5 P.M.
Saturday
   10 A.M. – 5 P.M.
Sunday
   1 P.M. – Midnight


Staff &Faculty
Help Desk Hours

Monday – Friday
   7 A.M. – 4:30 P.M.
 

ITS Office Hours

Monday – Friday
   8 A.M. – 4:30 P.M.

Spam Solutions

How Spam Filtering Works


Spam Filtering is not 100% accurate. It may not block all spam messages and it may filter legitimate messages marking them as spam.

The Internet e-mail message consists of five major components:

  • Message header – information about how the e-mail was delivered
  • From: header – party who sent the e-mail
  • To: header – party to whom the e-mail is addressed
  • Subject: header – what the e-mail is about
  • Message body – the e-mail message itself

When an e-mail message arrives, these five major components are scanned and tested to see if they contain information that may indicate it is spam. If information in the e-mail indicates it may potentially be spam, a score is generated for the message. If this score exceeds a spam-score threshold, that e-mail message will be flagged as spam.


Once an e-mail is flagged as containing spam, the original e-mail will be attached to a notification e-mail and sent to the person to whom the e-mail was addressed. The subject of the notification e-mail will contain this message: *****SPAM*****<original e-mail message subject>.


The campus spam filter will not delete e-mail. It will simply mark it as possible spam and leave it to the user to make the final determination. PLNU will block known spam sites; however, the spam filter will ‘quarantine’ suspected spam and notify you that you have spam e-mail. Quarantined e-mail will be kept for about two weeks.

  1. This will keep the junk mail out of your Inbox and will not count against your e-mail storage.
  2. A spam notification message allows you to see the sender and the subject of a message.