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Students

Student Help Desk 
619-849-SERV (7378)
Email

Student Help Desk & Lab Hours

Monday-Thursday
(7am – Midnight)
Friday (7am – 5pm)
Saturday (10am – 5pm)
Sunday (1pm – Midnight )

Staff and Faculty

Staff and Faculty Help Desk
xHELP (4357) 
619-849-7070 xHELP (4357) 
Email

Staff and Faculty
Help Desk Hours

Monday - Friday
(7am-4:30pm) 
 

ITS Main Office

619-849-2555
 

ITS Office Hours

Monday - Friday
(8am - 4:30pm)

Multi Line Phone Instructions

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MAIN EXTENSION NUMBER


Main number (prime directory number) appears on bottom key.

RELEASE KEY


Disconnect an active call by pressing the Release (Rls) key.

HOLD KEY

  • Place an active call on hold by pressing Hold Key.
  • Return to call by pressing the Extension Key beside flashing indicator.

VOLUME CONTROL


Adjust the volume on your phone by pressing the Volume Control Toggle Bar (<<<>>>).


CONFERENCE KEY
(up to 6 parties)

  • Press Conference key (caller on hold)
  • Dial number of next party
  • Press Conference key
  • (To add more, repeat steps 1 thru 3)

TO REDIAL LAST NUMBER DIALED


Lift handset, press extension once

DIAL INTERCOM

  • Press IC Key and enter 2-digit code for person to be called
  • To Answer an Intercom Call:
  • Lift handset or press IC Key and lift handset

TO TRANSFER A CALL (While on an active call)

  • Press the Transfer key (caller automatically goes on hold)
  • Dial the extension number
  • After you hear ringing, wait for the called party to answer before transferring the call
  • Press the Transfer key again to complete the transfer

To return to the Original Call (without transferring)

  • Before transfer is complete, press the extension key beside flashing indicator
  • The called party is disconnected and you are reconnected to original calling party

CALL FORWARD (Redirects incoming calls to another phone or voice mail)

  • Leave handset in the cradle,
  • Press the forward key (flashing),
  • Dial 7070(voice mail) or four digit extension (forward indicator on: CFWD).
  • Press the forward key (solid indicator)
  • Unforward: press forward key (indicator off).
**Be sure to unforward your phone or no one will be able to call you directly**

HANDSFREE/MUTE (Not all phone have this capability)

  • To Make a Speakerphone Call:
    • Leave handset in cradle
    • Press Extension Key (Handsfree/Mute indicator is solid)
    • Dial the number
  • To Go from Handset to Speakerphone:
    • Press Handsfree/Mute key while on an active call
    • Replace the handset in cradle (Handsfree/Mute indicator is solid)
  • To Mute a Speakerphone Call: (You can hear them but they can’t hear you)
    • Press Handsfree/Mute Key during active call(Handsfree/Mute indicator flashes)
  • To Return to a Muted Speakerphone Call:
    • Press Handsfree/Mute Key again (Handsfree/Mute indicator is solid)
  • To End Speakerphone Call/Speak privately through the Handset:
    • Lift Handset (Indicator is extinguished), or
    • Press the Rls key