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Point Loma Nazarene University

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Contact Information

Students

Student Help Desk 
  619-849-SERV
  (x7378)


Staff  & Faculty

Help Desk
  xHELP (x4357)
On campus only


ITS Main Office

  619-849-2555


Student Help Desk
& Lab Hours

Monday-Thursday 
   7 A.M. – Midnight
Friday
   7 A.M. – 5 P.M.
Saturday
   10 A.M. – 5 P.M.
Sunday
   1 P.M. – Midnight


Staff &Faculty
Help Desk Hours

Monday – Friday
   7 A.M. – 4:30 P.M.
 

ITS Office Hours

Monday – Friday
   8 A.M. – 4:30 P.M.

Single Line Phone Instructions


RELEASE

 
Disconnect an active call by pressing the Release (Rls) key.

HOLD


Place an active call on hold by pressing Link, #,4 and hang up.

TO TRANSFER A CALL

  • Press the Link Key
  • Dial extension (caller on Hold)
  • After you hear ringing, hang up

CONFERENCE (up to 6 parties)

  • Press Link Key (caller on Hold)
  • Dial number of next party
  • Press Link Key
  • (To add more, repeat steps 1 thru 3)

CALL PICK-UP (to pick up call ringing on another phone, in your office)


NOTE: Only available if your department has requested a Pick-up Group
  • Lift handset, as soon as hear ring
  • Dial 13 (connected to call)

PERSONAL SPEED CALL


NOTE: Some phones require two digit codes for each stored number. Call x2432 for assistance.
  • To store:
    • Lift Handset
    • Press #,2
    • Dial 1 digit code (0 to 9)
    • Dial phone number to be stored (for outside numbers, begin with 9)
    • Replace handset
    • (Repeat steps 1-5 for each number)
  • To Use:
    • Lift handset
    • Press #,3
    • Dial 1 digit code (0 to 9)

CALL FORWARD (Redirects incoming calls to another phone or voice mail)

  • To activate:
    • Lift handset
    • Press #,1
    • Enter 4-digit extension or 7070 for voice mail
    • Replace handset
  • To cancel:
    • Lift handset
    • Press #,1 and hang up

MESSAGE (to check voice mail messages)

  • Lift handset
  • Dial 7070
  • If not sharing extension, enter your password
  • If sharing, press *, enter 4-digit box number, enter password