WHEN RECEIVING AN 800 CALL:

DO the following:

• Always check the display when you answer your phone.
  
• The display will read 800#CALL . This call will bill to your department.
  
• Transfer the caller ONLY to other university departments
  
• When you transfer, tell the person answering that this is an 800#CALL
  
• Tell the receiving party that the call should NOT be transferred again.

DO NOT do the following :

-Since 800 calls bill the receiver of the call, transferring a call transfers the billing.

• NEVER transfer the call to another department, if your department has already had a lengthy conversation with the caller. Ask the caller to hang-up and dial again.
  
• NEVER transfer the call without telling the receiver this is an 800 call for which they will be billed.
  
• NEVER transfer the call to the switchboard.
  
• An 800#CALL should be transferred to a residence hall or into a student’s personal voice mail.

WHEN GIVING SOMEONE THE 800#, USE the 800# for:

• Prospective students and their parents calling admissions or academic departments to obtain information about PLNU.
• Donors calling for the University Advancement office.
• Parents calling administrative offices while conducting PLNU business
• Any PLNU customer dealing with service problems

DO NOT USE the 800# for:

• Any personal calls (employees, students, students working for PLNU)
• Vendors trying to conduct business with PLNU
• Inter-campus calling between Arcadia and San Diego (direct dial costs less)
• Calls from the San Diego area