If the student feels there is an error on his/her bill or they need more information, they may either write a separate inquiry letter or call the Office of Telecommunications with their questions. Do not write on the bill stub. All questions regarding charges on the bill must be made within 30 days of the billing statement date. The bill becomes permanent after that date.

The Office of Telecommunications will acknowledge all letters within 7 days of receipt. Within two weeks after receiving your letter, Telecommunications will either correct the error or explain why they believe the bill is correct.

If the response you receive is not satisfactory, you may then call and request to have the Manager of Telecommunications, Tom McDonald, review your account.