Have you hit a wall in your research?  Having difficulty finding sources for your speech or paper?  Ask a librarian!   In addition to in-person and telephone assistance, Ryan Library at Point Loma Nazarene University welcomes reference questions via email and instant messaging (IM).  
 

How do I use this service?

Electronic reference questions may be asked via IM or email.  In your message, be sure to include a description of your question, project or research problem.

Instant Messaging (IM)--Submit your questions via the Ask a Librarian chat box in the column on the left.  You can also chat with a librarian using your own IM service.  Use the screenname plnulibrarian in AIM, GoogleTalk or Yahoo; use the screenname reflib@pointloma.edu in MSN.  Internet Explorer and Firefox provide optimal access to chat reference.

Questions asked during IM Reference Service hours will receive a response immediately. 

Instant Messaging Reference Service hours during the school year are as follows:

Monday – Wednesday	8:30 a.m. – 9:30 p.m.
Thursday	8:30 a.m. – 7:30 p.m.
Friday	8:30 a.m. – 4:30 p.m.
Saturday	10:30 a.m. – 4: 30 p.m.
Sunday	1:30 p.m. – 8:30 p.m.

Instant Messaging and Email Reference will be limited during holidays and school breaks.

Email--Send your questions directly to reflib@pointloma.edu.  In most cases questions will be answered within 24 hours.

Who may use this service?

The Reference Department at Ryan Library welcomes electronic reference questions from members of the Point Loma Nazarene University community (faculty/staff/students).

We regret that Ryan Library does not have the resources to answer questions from other individuals, unless the question concerns Ryan Library policies and procedures, library material unique to Point Loma, or other Point Loma Library-related information.