Center for Teaching and Learning Library Holdings
Cheldelin, Sandra I and Lucas, Ann F. Academic Administrator's Guide to Conflict Resolution. Jossey-Bass, San Francisco, CA 2004.
Pachter, Barbara, and Magee, Susan. The Power of Positive Confrontation: The Skills You Need to Know to Handle Conflicts at Work, Home, and in Life. Marlow and Company, New York, NY, 2000.