Student Consumer Complaint Process
PLNU takes complaints and concerns about the institution very seriously.
For distance education students, complaint information by state and agency is available here.
State Authorization
State authorization is a formal determination by a state that Point Loma Nazarene University (PLNU) is approved to conduct activities regulated by that state. In certain states outside California, PLNU is not authorized to enroll students in online (distance education) courses and/or offer internships within that state. Student location is based on where a student is physically located while taking courses. Students taking face-to-face courses are located in California, regardless of their home state at the time of application.
If a student moves to another state after admission to a program and/or enrollment in an online course, continuation within the program and/or course will depend on whether PLNU is authorized to offer distance education courses in that state. If a student wishes to conduct an internship outside California, they must select a state where it is permitted. It is the student's responsibility to notify PLNU of any change in their physical location, other than incidental travel. Refer to the State Authorization map to view which states allow distance education and/or internships.
For additional information on authorizations, adverse actions, and complaint contacts, please click on the color-coded button located on each state in the map below.
- Green: Distance Education and Internships Allowed
- Red: Distance Education and Internships Not Allowed
- Yellow: Distance Education and/or Internships Conditional (click map for details)
Adverse Actions
None.
Refund Policy
For information about PLNU refunds, please click TUG Refund Policy, AUG Refund Policy, or Grad Refund Policy.
Professional Licensure or Certification
Point Loma Nazarene University is physically located in the state of California. If you are considering an academic program that leads to professional licensure or certification, it is strongly recommended that you seek guidance from the appropriate licensing agency in your state of interest BEFORE enrolling in the academic program at PLNU. Federal regulations prevent PLNU from enrolling an online student into an academic program leading to professional licensure or certification unless PLNU’s program meets the educational requirements for licensure in the state where the student is physically located. Students taking courses on campus are located in California where PLNU programs meet educational requirements for licensure. More information is available in the State-by-State Licensure Disclosure section below.
State-by-State Licensure Disclosure
Teach-Out Policy & Procedures
For a breakdown of the Teach-Out Policy click here.
State Notifications
Alaska
PLNU's programs are exempt from authorization under AS 14.48 and 20 AAC 17.015 because the programs are online or distance delivered and do not have a physical presence in the state of Alaska.
Texas
PLNU is not regulated in Texas under chapter 132 of the Texas Education Code.
Virginia
PLNU is certified to operate by the State Council of Higher Education for Virginia (SCHEV).