The Wellness Center provides free, confidential, limited primary care health services to PLNU undergraduate students registered on the main campus.
Our health services include:
- Free Self-Care, Over-the-Counter Medications
- Assessment and Treatment of Injuries and Illnesses
- TB Testing
- Travel and Prescription Medications
- Consultation on Health Issues
- Assistance with Student Health Insurance Processes
- Insurance-based Referrals to Local Healthcare Providers
There are charges for medications, injections, strep and other tests, labs, and physicals. Fees are billed to the student's account and the student receives a copy of the charges at the time of visit. Please note we are unable to facilitate private insurance billing for health services in the Wellness Center.
Patient Rights and Responsibilities
The Wellness Center staff is pleased to work with you to keep you in good health. All our patients and clients have the right to privacy and confidentiality. As a consumer, you have the responsibility to be honest and direct in a courteous fashion about everything that relates to your needs for health services. Exceptions are determined by California and federal law, which directs us to report if you or someone else is in imminent danger or if a minor or impaired person is being abused.
You have a right to have your dignity as an individual recognized and respected, regardless of your race, age, sex, or lifestyle. You should expect that all clinicians will introduce themselves and address you according to your preference.
You have a right to privacy. You should expect that your discussion, examination, and treatment will be conducted in private. You should expect that the presence of any individual will be explained to you and that person will be introduced by name.
You have a right to confidentiality of all communications and records relating to you according to the Family Educational Rights and Privacy Act (FERPA). Your permission must be obtained before we may give information to anyone not directly connected with your care or educational interests — which applies to your parents and college officials. Exceptions required by law include reporting certain communicable diseases, threats of suicide or homicide, or suspected child abuse.
You have the right to review your medical record and have a copy if you so desire. Your health records can also be accessed via your secure student patient portal.
You will be expected to be an active participant in decisions regarding your health.
You have a right to know and understand:
- Our assessment of your problem
- What tests are being done and why
- The risks of any tests or treatment
- Alternatives, if any, and their risks
- The prospects for resolution of your problem
- The charges, if any, for your care
You have a right to expect pleasant and courteous service.
As a consumer of student health services, you have responsibilities as well as rights. They include the following:
- Prescriptive medications, injections, and laboratory tests will have a financial charge. Charges will be added to your school account. The cost is kept as low as possible. It is your responsibility to discuss any financial burden this might pose.
- Being a good health consumer does not mean being a silent partner. If you feel your rights have not been respected, ask to see the clinical care director or associate dean of Student Success & Wellness.
- Your health is a shared responsibility.
- Be honest and direct in a courteous fashion about everything that relates to your needs for health services.
- Be sure you understand your health situation. If you do not understand the treatment plan or test, ask the practitioner about it.
- Follow the prescribed plan. It is your responsibility to advise us if you cannot follow it.
Urgent Care Visits
Visit an urgent care center for the medical issues noted below. Refer to the back of your medical card for instructions to find a facility.
- Cuts and Minor Burns
- Earaches, Fever, Cold, Flu
- Vomiting and Diarrhea
- Sinus Infections
- Insect Bites
Emergency Room Visits
Visit an emergency room for a critical or life-threatening situation that requires immediate medical attention, such as:
- Loss of Consciousness
- Difficulty Breathing
- Suspected Broken Bones
- Chest Pain
- Heavy Blood Loss
Go directly to a local emergency room if you suspect a life-threatening situation OR call 911 and Public Safety at (619) 849-2525.
In the event of an emergency, refer to the back of your health insurance card for coverage information.
- HMO health care plans must go to their designated healthcare providers and/or healthcare facilities to receive care, unless it is a life-threatening situation and an emergency room must be accessed immediately.
- PPO health plans may access any urgent care or emergency facility (except Kaiser).
- Kaiser health plans must access a Kaiser facility.
- If it is a life-threatening emergency, call 911 or go to the nearest emergency room.
Local Healthcare Facilities
Sharp Memorial Emergency Services
7901 Frost Street
San Diego, CA 92123
Scripps Memorial Emergency Services
9888 Genesee Avenue
La Jolla, CA 92037
Scripps Mercy Hospital Emergency Services
4077 5th Avenue
San Diego, CA 92103
Sharp Coronado Emergency Services
250 Prospect Place
Coronado, CA 92118
Kaiser Permanente Emergency Services
4647 Zion Avenue
San Diego, CA 92120