Student Consumer Complaint Process

PLNU takes complaints and concerns about the institution very seriously.

The Complaint Process

For distance education students, complaint information by state and agency is available here.

State Authorization

State authorization is a formal determination that PLNU is approved to conduct educational activities regulated by that state or U.S. Territory. PLNU is not required to obtain state authorization in every state or U.S. Territory, and the university has opted at this time not to seek authorization in certain states and U.S. Territories. Additionally, PLNU meets the criteria for exemption from authorization in certain states. Authorizations in specific states may change periodically.

For additional information on authorizations, adverse actions, and complaint contacts, please click on the color-coded button located on each state in the map below.

  • Green: Distance Education and Internships Allowed
  • Red: Distance Education and Internships Not Allowed
  • Yellow: Distance Education and/or Internships Conditional (click map for details)

Adverse Actions


Refund Policy

For information about PLNU refunds, please click TUG Refund Policy, AUG Refund Policy, or Grad Refund Policy.

Professional Licensure or Certification

Point Loma Nazarene University is physically located in the state of California. If you are considering an academic program that leads to professional licensure or certification, it is strongly recommended that you seek guidance from the appropriate licensing agency in your state of interest BEFORE enrolling in the academic program at PLNU. Federal regulations prevent PLNU from enrolling an online student into an academic program leading to professional licensure or certification unless PLNU’s program meets the educational requirements for licensure in the state where the student is physically located. Students taking courses on campus are located in California where PLNU programs meet educational requirements for licensure. More information is available in the State-by-State Licensure Disclosure section below.

State-by-State Licensure Disclosure

Full Breakdown 

Teach-Out Policy & Procedures

For a breakdown of the Teach-Out Policy click here

State Notifications


PLNU's programs are exempt from authorization under AS 14.48 and 20 AAC 17.015 because the programs are online or distance delivered and do not have a physical presence in the state of Alaska.


PLNU is not regulated in Texas under chapter 132 of the Texas Education Code.


PLNU is certified to operate by the State Council of Higher Education for Virginia (SCHEV).